Update Group
AutomatR.FreshDesk.Group.UpdateGroup
The "Update Group" activity in AutomatR is part of the Freshdesk activities package, facilitating the automation of group details update within a Freshdesk user's account. This activity streamlines the process of keeping group information up-to-date, enhancing the efficiency of automation workflows.
Properties
| Name | Description |
|---|---|
| Input | |
| Description | Specifies the updated description of the group. String variables containing the updated description. |
| Group ID | Specifies the ID of the group to be updated. String variables containing the group ID. |
| Name | Specifies the updated name of the group. String variables containing the updated name. |
| Misc | |
| Display Name | Provides a customizable name for the activity displayed in the workflow. The display name enhances clarity and organization within the automation project. String variables containing the desired display name. |
| Optional | |
| Delay | Specifies the amount of time (in seconds) to wait before executing the "Get All Agents" activity. This can be useful for handling synchronization issues. Integer variables containing the delay duration. Ex.: If the amount of time is 1000 milliseconds or 1 sec, i.e., 1. |
How to use:
- Drag and drop the "Update Group" activity onto the workflow.
- Configure the properties by specifying the group ID and providing updated values for name and description as needed.
- Optionally, configure the delay.
- Execute the workflow to update the details for the specified group in Freshdesk.
Example: Consider an example where the "Update Group" activity is used to update the name and description of a group with the ID "GRP123":
Update Group:
Delay: 0
Group ID: "GRP123"
Name: "Updated Group Name"
Description: "Updated group description"
In this example, the activity updates the name and description of the group with ID "GRP123". The response, containing information about the status of the update, is handled internally and not explicitly output.